COVID-19 

WE ARE NOW OPEN FOR URGENT/EMERGENCY APPOINTMENTS

Following UK Government's announcement of the 5 stage plan to lift the current lockdown, the British Chiropractic Association and the Royal College of Chiropractors have changed their stance regarding face to face appointments. As a result we are now able to offer face to face appointments for emergencies and patients with an urgent clinical need.

WHAT IS AN EMERGENCY OR AN URGENT CLINICAL NEED?

An urgent clinical need/emergency is currently defined as:

  • Escalating pain and progressively worsening symptoms that have not responded to conservative management  (help/advice and/or exercises) or medication as expected.

  • Symptoms which would otherwise result in face to face contact with another healthcare provider eg. GP, walk in centre or A&E.

  • Symptoms which are causing a significant impact on your activities of daily living eg your ability to work or carry out basic personal care.

 

If you have any questions regarding whether you meet these criteria then please give us a call or send us an email.

BOOKING AN APPOINTMENT

If you would like to book an appointment you can do so online or over the phone on 01392 757475. You will receive an email from us with a COVID-19 Screening and Consent form before your appointment. Please make sure you have completed this before you attend your appointment. 

VIDEO APPOINTMENTS 

If you don't meet the criteria for an urgent appointment, but would still like some help and advice to get you through the period before we are able to see non-urgent patients, then we are now offering video appointments. You can only book these over the phone at the moment, but they will be available on online booking soon.

WHAT WE ARE DOING TO MAKE THE CLINIC A SAFE ENVIRONMENT

We have conducted a thorough COVID-19 specific risk assessment and have implemented the following changes to clinic procedure:

  • We will be screening all patients before their appointment to ensure they do not have COVID-19 symptoms. 

  • Practitioners will be wearing single use PPE (Gloves, aprons and masks) for each appointment.

  • We will be adding a break between each appointment to clean the clinic using hospital grade disinfectant.

  • There will be no reception cover. This is to reduce the number of people in the clinic at any one time. Therefore, payment and rebooking will be done in the treatment room at the end of your appointment.

WHAT WE NEED YOU TO DO TO HELP US

We need some help from you to make the clinic the safest it can be during this time. Please help us to help you by doing the following:

  • We strongly advise you to wear a face covering, as per the government advice, for the duration of your appointment. 

  • Please be on time for your appointment. If you are early, please wait in your car or outside the clinic until your appointment time to limit the amount of people in the clinic at one time.

  • On entering and exiting the clinic, please use the hand sanitiser provided. 

  • Please do not bring anyone to your appointment unless you need help getting into the clinic. If you are under the age of 18 you can bring one parent/guardian with you. 

  • Please leave all jewellery and watches at home/in your car

  • Please come dressed for your appointment as we will not be able to offer gowns/shorts at this time.

  • Unfortunately our toilet will not be open to patients during this time. 

VUNERABLE PATIENTS

At the present time, unfortunately we will not be able to see anyone who comes into the clinically extremely vulnerable group (those who received a letter from their GP and are shielding). We may be able to see you if you are in the moderately clinically vulnerable group but will need to speak to you over the phone to gather some more information before booking you in. More information about the different groups can be found on the NHS website.

Chiropractor Exeter

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Harbour Chiropractic & Physiotherapy

22 High Street,

Topsham,

Exeter

EX3 0DS

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